Frequently Asked Questions: Everything You Need to Know

No driver’s license is required.

Because our 2.5 km circuit is an enclosed, private off-road jungle track and not a public highway, you do not need an Indonesian or international driving permit to ride.

Yes, non-swimmers can safely participate.

Ayung River features Class II to III rapids, which are mild to moderate and ideal for beginners, families, and seniors. Every participant is fitted with an ISO-certified high-buoyancy life vest and helmet, and each boat is steered by an IRF-certified river captain.

There are approximately 300 to 400 paved concrete steps down to the river and 250 steps up to the shower pavilion.

The steps are equipped with secure handrails and shaded by lush jungle canopies. Guides take regular breaks so you can descend and ascend at a comfortable pace without rushing.

Shared rafting seats 4 to 6 guests per raft ($31 USD/pax), while Private Boat ($86 USD/boat) guarantees 100% exclusive boat use for your group.

Private boats are particularly popular for couples seeking romantic river photos, families with young children who want a slower paddling rhythm, or private groups wanting to stay together.

No, we require $0 deposit. You pay 100% upon arrival at our basecamp.

Unlike third-party platforms that charge full payment in advance, we believe in trust. You inspect your quad bikes, rafting gear, and basecamp facilities in person first, and then settle the bill at our reception counter.

We accept Indonesian Rupiah cash (IDR), major foreign currencies (USD, AUD, EUR, SGD), and Visa/Mastercard credit cards.

Cash payments incur zero surcharge. Credit/debit card transactions are processed via bank wireless terminals with standard Indonesian 3% merchant processing fees.

Cancellation or rescheduling is 100% free up to 24 hours prior to your scheduled pickup time.

Simply message our WhatsApp concierge at +62 851-5844-9402. Since no upfront deposit is taken, there are zero administrative refund deductions or penalties.

Minimum age is 13 years old to drive a Single ATV solo, and 6 years old to ride as a passenger on a Tandem ATV.

Children aged 6 to 12 ride comfortably seated behind an adult on our tandem quads. For adults, the upper age recommendation is 65 years old provided they are in good general health.

Children aged 7 to 65 years old can participate in Ayung River rafting.

Children are seated in the center of the raft between adult paddlers and directly adjacent to the river captain for maximum stability and fun.

Yes, full personal accident insurance is included automatically in every booking up to IDR 500,000,000 (~$32,000 USD).

Coverage is active throughout your entire duration on our tracks or river, provided by a licensed Indonesian underwriter with zero added premium cost.

We provide private door-to-door AC car transfers across all major Bali hotel zones: Ubud (IDR 400k), Sanur (IDR 600k), Seminyak/Canggu/Kuta (IDR 700k), Nusa Dua (IDR 800k), and Uluwatu (IDR 900k).

All transfer rates are flat-rate per private car (seating up to 5 passengers), NOT per person! Includes private driver, petrol, tolls, and return transfer to your hotel.

Yes! Luggage transit and airport drop-offs are very common and welcomed.

Your driver will store your suitcases in the vehicle or in our secure basecamp locked luggage room during your tour. After showers and buffet lunch, your driver will transport you directly to your new villa or to Denpasar Airport (DPS).

Tours run 100% rain or shine! In fact, tropical rain makes the ATV mud track and river rapids significantly more thrilling.

You will get wet and muddy anyway! However, if extreme tropical storms occur, we provide 100% free date rescheduling or penalty-free cancellation upon request.

Bring a change of dry clothes, swimwear or comfortable sports clothes, sunscreen, and a plastic bag for wet items.

We provide all heavy-duty protective gear: CE-certified helmets, knee-high rubber boots (all sizes 36 to 48 EU), lifejackets, hot rain showers, soap, shampoo, fresh towels, and digital lockers.

Yes! Bring a waterproof phone pouch or GoPro with a chest/helmet mount.

Our quad bike helmets have standard flat mounts for GoPros. In addition, our guides are happy to take photos and videos of you at the Gorilla Cave, waterfall, and river with your smartphone at zero extra cost.